Customer Terms and Conditions of plumber24hours.co.uk
If Terms and Conditions are related before 13th March 2012 then please visit our old Terms and Conditions by clicking here>>
Before making your payment, please read our Terms and Conditions below as they are stated in clauses. (These Terms and Conditions are also here for Engineers that we pass the jobs to).
Plumber24hours.co.uk is owned and managed by Martin Smith.
Clause 1. Martin Smith has the right to email customers under Martin Smith Plumbing and Martin Smith.
Clause 2. Any member of staff from plumber24hours.co.uk may use a outsource Plumber (Plumbers that are not associated with our business but is willing to take the work on as a sole trader).
Clause 3. Any deposit paid to plumber24hours.co.uk or any associate of plumber24hours.co.uk is not refundable unless stated in our Terms and Conditions otherwise.
Clause 4. Refunds are only given if the Engineer does not get to the property within the 2 hours from payment of deposit. To qualify for a refund the steps listed below must be followed:
- Step 1. Please contact us on 07720247247 (If no answer after 2 minutes then go to step 3)
- Step 2. Text message to the above number if using a mobile.
- Step 3. Email us before the Engineer arrives to the property at :
Martin Smithsmith@plumber24hours.co.uk
Clause 5. If there is no communication between plumber24hours.co.uk, one of their staff and the customer who paid the deposit within 4 hours then this results in loss of deposit unless stated by an email from our staff.
Clause 5a. Any details that are incorrect in the form may result in losing your deposit.
Clause 6. If a member of staff from plumber24hours.co.uk can not find you an Engineer within two hours of the deposit being paid then we will refund you your money, unless you are happy to wait for us to locate an Engineer at a later date. All deposit returns must be request by an email to Martin Smith.
Clause 7. All complaints must be made through our email which we have up to 14 days to reply.
Clause 8.. Minimum cost of labour is for one hour.
Clause 9. After one hour, then the minimum cost is half an hour which starts after 60 seconds of the Engineer being on site at the job address, or picking up keys for the job address.
Clause 10. If the customer is uncontactable after the first hour and the emergency work is still not complete then the engineer will continue on the job until it is complete. The Engineer is in his own right to charge the customer up to 8 hours. (Please ensure the Engineer has full contact either through text, phone or email) Customers must inform the Engineer of maximum time allowed on the job with proof and not done verbally.
Clause 11. Deposit may be paid after completion either to Engineer or direct to plumber24hours.co.uk member of staff. This only applies if it has been confirmed by a member of our staff beforehand.
Clause 12. Plumber24hours.co.uk and staff are not responsible for the Engineer turning up late or not at all. Any accidental damage to any property whilst the Enginner is on sight is solely the Engineers responsibility and not the responsibility of plumber24hours.co.uk or any associate. Plumber24hours.co.uk or its associates do not accept liability for any damage at all to the property whilst waiting for the Engineer to arrive.
Clause 13. Customers accept that Martin Smith and associates of plumber24hours.co.uk are an agent and may not work directly for Martin Smith.
Clause 14. We do not hold any responsibility for any Engineers or any guarantee on any work carried out by an Engineer supplied to you by us. Any guarantee on any work carried out at your property lies with the individual Engineer. However we take all complaints seriously. If in the unfortunate circumstance that you wish to make a complaint, please do so by filling in any of the forms on the web site.